Understandably, we don’t particularly enjoy being criticised. However, some forms of corrective feedback is very useful, especially those that shed light on our blind spots. At the same time, we have no need for any unfunded, harmful criticism that has more to say about the person that provides it than ourselves. Typical non-assertive reactions include perplexity, being offended, becoming defensive, responding with anger, shifting responsibility to others, or developing negative feelings that we keep for ourselves. If we wish to respond assertively, we first need to determine if the consider the feedback constructive or destructive.
Recently, I have read First, Break All the Rules by Marcus Buckingham one more time, where the author shared the results of
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Act2Manage is an innovative mobile learning tool to support managers with tight schedules to get better in people management and to improve employee engagement. It ensures turning knowledge to action with the help of follow-up commitments and reminder features.